Metro Self Storage operates 140 self-storage properties in 14 states
April 1, 2020: Metro Storage LLC., has expanded its online and phone-based services to enable contact-free rental process for customers during the coronavirus (COVID-19) crisis. Now tenants able to select and pay for a unit, complete their rental paperwork, and manage their accounts online.
“Metro Self Storage already had phone and online rental options in place for several years, so we were able to easily modify our existing rental process to make it contact-free for our customers. The percentage of online rentals has doubled in the past two weeks.” Said by Marc Harris, vice president of operations.
The service expansion will reduce face-to-face interactions between customers and facility managers. Metro made the move in accordance with protocols established by the Centers for Disease Control and Prevention, the release stated.
The online and phone-based support will reduce face-to-face interactions between customers and facility managers. Metro Self Storage made the move in accordance with protocols established by the Centers for Disease Control and Prevention, the release stated.
“Total customer satisfaction has always been one of Metro Self Storage’s guiding principles. We are pleased to offer this enhanced service to our customers. It’s a win-win for our customers and our staff.” Said by Marty Gallagher, president.
Metro Storage headquartered in Lake Forest, Illinois. It is a privately owned, fully integrated real estate company specializes in the acquisition, development and management of self-storage facilities in Brazil, Central America and the United States. It has a portfolio of more than 9 million square feet of storage space.